91 ratings (3.231 average)
What's new in this version (2.5.6):
- Fix ICS (Android OS 4) issues
ICS devices will work best with server version 8.05.08 and later
SysAid Helpdesk App enables you to deliver helpdesk support from your Android
Manage your IT help desk and assets when you’re on the go!
SysAid Help Desk App enables you to respond to service requests and manage your assets anywhere, anytime. Whether you’re on the road or simply away from your computer, SysAid Help Desk App gives you the flexibility you need to deliver superior help desk support anywhere, any time.
With the trademark simplicity and ease-of-use of SysAid’s IT Management platform, SysAid Help Desk App allows you to:
View all service requests assigned to your team
Update the status, priority, due date, and other fields of a service request
Create new service requests
View a complete list of your assets, user, and companies
Update the asset name, location, owner, and other fields
Filter help desk and asset lists per field
Navigate between views in an interface that's specially designed for your Android
Perform SysAid Remote Control sessions seamlessly
Rotate your Android during a SysAid Remote Control session to switch to full view
SysAid Help Desk App is a free application included in SysAid IT Management Software, a powerful tool specially designed to help you automate your IT processes and work more efficiently. Its suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
Stay on track, in-the-know, and improve your IT performance with SysAid. IT’s that simple!
For more information about SysAid IT Help Desk Software, please visit www.sysaid.com/android
Last comments from Android Market
Force closes after first use. Froyo 2.2 motor droid
FC's on my Incredible.
Install ok,setup easy,but needs some polishing on the app itself:filter not working properly
Crashes on start for me on 2.2
I got it installed on version 2.2 froyo and it opens but couldnt log on. Didnt get an error message and sysaid told me they havent tested 2.2 yet
Well done. It gives me direct access to my service requests on the go!
Emmanuel Goldstein (*)
Continuously crashes on me. Some days the application wont work at all.
Does not work in a multiple domain setup. domain\\username does not work as a work around.
Force closes when I have a vpn connected and there's no easy way to find all jobs assigned to me. Please improve!
Dee Dee (*****)
Awesome utility. 46 individual domains can be accessed in one place. Perfect for our setup.