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Zendesk for Android - FREE

by Zendesk, Version: 2.0.5.31 , 1397 KB  

Package name: com.zendesk.android , Last Update: 2012-09-09 23:16:21


389 ratings (4.059 average)

10,000-50,000 downloads


What's new in this version (2.0.5.31):

2.0.5:
- Fix menu bar for Android 4.1 (Jelly Bean) users

2.0.4:
- Improved security by defaulting to SSL requests and verifying certificates (credit to Erwin Geirnaert of Zion Security)
- Improved secure storage of passwords
- Activities for deleted tickets no longer appear
- Fixed push notification issues for some users
- Fixed connection issues for some users

Description

Customer Support on the Go with Zendesk for Android.

Zendesk’s powerful, yet simple customer support software is used by over 10,000 customers serving over 30 million users across the globe. With the free Zendesk for Android app, your customer support agents will have the same visibility into Zendesk’s support ticketing system as they would from the online help desk interface - allowing them to easily view and manage tickets while on the go.

Maximize Agent Productivity

View, update and create new help desk tickets - all from your Android phone or tablet. Easily configure support ticket fields and add comments with the touch-friendly application. Pin up to three views to your Zendesk dashboard, so you can easily access the tickets that matter the most to you.

Deliver Anytime, Anywhere Customer Support

Stay on top of customer support requests and updates with real-time access to the Zendesk support ticketing system anywhere, anytime, without a laptop or desktop.

Last comments from Android Market

Phil (****)
Needs alerting feature

Nino (****)
Wish it worked on HTC Evo on 2.2. Crashes when you try to open a ticket

David (****)
A notification option and access to forums would make this perfect!

(***)
Notifications please

SpamBucket (****)
works great and does not crash for me. Stock Evo 2.2.

Jason (***)
Great companion app for Zendesk, but lately has become unusable for our team due to force closes on multiple Droid2's

Jake (***)
Please add macros and spell checking!

velazcod (***)
Another update with no changes.... Please allow virtual keyboards to use auto-correction. Also, ability apply macros right from within the app

Tristan (****)
Great app for helpdesk people. Only fault is the app doesn't use the user dictionary, auto caps or auto correct on typos.

Ashish (****)
Please allow us to attach files and download attachments!

Zendesk for Android screenshot 1

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